Cancellation & Rescheduling

Each experience is privately arranged and reserved in advance, ensuring a seamless and personalized level of service.

 

Cancellations

More than 7 days prior - Full refund

3–7 days prior - 50% refund

Within 72 hours - Non-refundable

No-shows - Non-refundable

 

Rescheduling

Changes are accommodated without charge outside 72 hours, subject to availability.
Within 72 hours, changes may not be possible.

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Third-Party Arrangements

Certain experiences may include pre-purchased tickets, entrance fees, or transportation arranged with third-party providers.

These components are non-refundable once confirmed and may be subject to the terms of the respective provider.
Changes or cancellations affecting these elements may result in partial charges, depending on the provider’s policies.

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Weather & Operational Changes

In the event of weather or unforeseen conditions, a reschedule or full refund will be offered.

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Arrival Time

Experiences operate as scheduled. Late arrivals may result in a shortened or missed experience.